The house was very clean, comfortable, and in working order. The street across the road turned out to be a great sledding track for the kids. The loft TV did not work, but Mike in the maintenance department came out within hours to try and repair it. Since it was probably a wiring problem inside the wall, he had to refer the problem to the cable company. But the next day, he showed up with a DVD player so the kids would be able to watch movies. At least he tried his hardest to please us. We have used other agencies in the past to rent out a home, but I have to admit this is the best company thus far in responding to our needs.