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Frequently Asked Questions

Do kids count toward the Max Occupancy number?
Usually, yes. But it's gotten complicated depending on age of child and location of property. If this is an issue, we encourage you to call us and one of our vacation planners can help you sort it out. 

Is there a down payment required to rent a property?
Yes, a deposit equal to one nights rent is required to reserve a property, and full-payment is collected 14 days prior to arrival.

Is there a security deposit required?
A security deposit is not required to reserve a property. 

What happens if I cancel my reservation?
Your reservation is 100% refundable if you cancel within 7 days of booking your property. Our cancellation policy is still quite fair outside of the 7-day window, view it here: Cancellation Policy

What is trip insurance?
Trip insurance is available through CSA Insurance Services for an extra 6.5% of your reservation cost, and it can cover up to 100% of the cost of your vacation due to cancellation, interruption, or delay. If purchasing trip insurance please review the policy and contact CSA if you have and questions.  More information:
Trip Insurance

What are my payment options?
You can book your vacation rental online using Mastercard, Visa, American Express, or you can call us at 530-544-3232 to make arrangements to pay with cashier check or money order.

Are the prices negotiable?
Our properties are individually owned.  Rental prices are non-negotiable.

Does Lake Tahoe Accommodations have a Facebook page?
Yes, we keep our Facebook page updated with local news, events, photos, lodging specials, contests, and more:

What if I have a maintenance problem during my stay?
We available 24 hours a day.  We respond the quickest when you send us a text message to 530-292-7768. Or call us at 530-544-3234.  

Do you have any pet-friendly properties?
Yes, here is a list of our pet-friendly vacation rentals: Pet Friendly Rentals

Are the rental homes supplied with sheets, pillows, and bedding?
Yes, all homes are fully equipped with all linens, towels (2 per person based on max occupancy) and kitchen equipment including a starter kit of paper goods.

Do your properties have air conditioning?
There are very few Lake Tahoe homes that have air conditioning (A/C). Lake Tahoe in the summer is very pleasant, with only a few days a year when A/C might be useful. And in the mountains, it will cool down at night. Our website has a filter for properties that do have A/C, so if this is important to you, please use this filter or contact our Vacation Planners at 530-544-3234; and they'll be happy to help.

Why do vacation home refrigerators take so long to get cold?
The refrigerator settings are always left cold when the house is empty, but when an empty (cold) refrigerator has warm food and beverages introduced into it all at once, it can take up to 24 hours to fully chill. It does not help to turn down the temperature control (this only adjusts the set temp, and your food may freeze). To speed the process, consider using an ice chest cooler for your beverages until the fridge has time to chill the food, and add beverages later.

How do I check-in?
We have 4 offices around the lake. You'll check-in by visiting the office nearest to your rental property to pick up your keys and your welcome gift.

If I make the reservation, can someone in my group check-in if they get to Lake Tahoe before me?
Yes. They'll need to sign the rental contract, and we'll take an impression of their credit card, and we'll give them keys and directions.

What are the check-in & check-out times?
You can check-in to your vacation property anytime after 4pm, and check-out time is 10am. Please call your check-in office for all requests regarding early check-in and late check-outs.

What are your office hours?
Our main office is South Lake Tahoe is open 8am-8pm. Our satellite offices in Tahoe City, Incline Village, and Stateline are open daily between 9am-6pm. After hours, all calls should go to our guest services hotline 530-544-3234.

I'm arriving late at night, how do I check-in if an office is closed?
A lock-box is available at the check-in office for late arrivals.  Please arrange prior to 4pm on check-in day. 

What is the check-out procedure?
Simply bag up the garbage, load the dishwasher, and return your keys to your check-in office.

Do you offer any discounts?
Yes! After you stay with us once, you'll earn a 10-20% discount on all future rentals (except during holiday periods & special events). We'll occasionally have discounted rates, and other special deals, visit our Facebook page to stay updated.