Frequently Asked Questions

You can book your vacation rental online using any major credit card, or you can call us at 530-544-3232 if you have questions.

Yes.

Yes, a deposit equal to one night's rent is required to reserve a short-term rental property.

A security deposit is required to reserve a long-term rental.

Yes! After you stay with us once, you'll earn a 10-20% discount on all future rentals (except during holiday periods & special events).

All direct bookings come with a 7-day grace period from the date of booking. Cancellations made within this 7-day window will only forfeit the booking fee.

For cancellations made between 60 and 30 days before arrival, the guest will forfeit 50% of the rental amount and associated taxes.

Cancellations made within 30 days of arrival will result in the forfeiture of all payments, including taxes and fees.

Trip insurance is highly recommended to protect your vacation and is available through CSA Insurance Services for an extra 6.5% of your reservation cost, and it can cover up to 100% of the cost of your vacation due to cancellation, interruption, or delay. If purchasing trip insurance, please review the policy and contact CSA if you have any questions.

All homes are fully equipped with linens, and towels (2 per person based on max occupancy) A starter kit of coffee, dish soap, paper towels, toilet paper, and shower amenities.

Yes, we love our pets! Pets are welcome with a small additional fee in any of our pet-friendly properties.

We kindly ask that you book only pet-friendly homes if you’re traveling with animals. For guests with pet allergies, we offer many homes that do not accept pets. We truly appreciate your understanding and consideration.

Please note that there is a $200 security deposit for service animals that are booked in non-pet-friendly homes. Service and emotional support, animals should always remain with their designated person and should never be left alone in the home. Any damage or additional cleaning costs due to a service animal will be the responsibility of the person listed on the rental agreement. We also ask that you notify us in advance and arrange payment of the security deposit before your arrival.

Thank you for your cooperation!

Most of our homes do not have air conditioning (A/C). Lake Tahoe in the summer is very pleasant, with only a few days a year when A/C might be useful. And in the mountains, it will cool down at night. Please contact us directly if you have any issue.

We are available 24 hours a day. Text message to 530-292-7768 24 hours a day.

Snow shovels and ice melt are provided in all homes during the winter.

We have a virtual check-in. You must provide us a signed contract, selfie, and id before the code to the home is released.

Yes. They'll need to sign the rental agreement and provide us with a selfie and id.

Standard check-in is at 4 pm, and check-out time is 10 am. Please call your check-in office for all requests regarding early check-in and late check-out.

All our offices around the Lake are open 8 am-6 pm. Text message to 530-292-7768

Simply bag up the garbage, load the dishwasher, and text us CHECKOUT when you have left the property.