We will refund 100% of your money if you are not satisfied with the vacation home you rent from us. If you check-in to your property and do not like it for any reason, we will switch you to a similar property that we manage. If are not satisfied with any of the similar properties that are available, then we will provide you a complete refund.
Why do we provide this guarantee?
We have been managing vacation rentals in Lake Tahoe for nearly 40-years, and we know what you expect when you trust us with your vacation. You want a property that is clean and in good repair, and you want it to be true to the description found on the website. If we fail to deliver, then you get your money back - no questions asked, because it's the right thing to do.
How it works
Call 800-250-8013, within the first 2-hours after check-in and tell us that you are not satisfied with your property.
A vacation planner will provide you a list of available properties that we manage that are similar to the property that you booked.
If you are not satisfied with any similar properties, you will be provided a list of properties that may be different in size or location, and discuss price adjustments. If you are not satisfied with any of these properties with the adjusted price, we will provide you a 100% refund.
The house was very clean, comfortable, and in working order. The street across the road turned out to be a great sledding track for the kids. The loft TV did not work, but Mike in the maintenance department came out within hours to try and repair it. Since it was probably a wiring problem inside the wall, he had to refer the problem to the cable company. But the next day, he showed up with a DVD player so the kids would be able to watch movies. At least he tried his hardest to please us. We have used other agencies in the past to rent out a home, but I have to admit this is the best company thus far in responding to our needs.